Frequently Asked Questions
Check out our FAQs page for answers to common questions and to find helpful information about our products and services.
Please send us a message, contact form fill or email. A deposit of $300 is required to secure your date, with full payment due no later than 14 days prior to the transport date.
If your ceremony runs late, additional terms may apply. Please refer to our Terms & Conditions for more information.
Please refer to our terms and conditions page.
Yes. We can run multiple pickup locations or recommend one central pickup hub to keep things simple. If guests are spread across suburbs, we’ll suggest the most efficient plan based on your start location(s), group size, and ceremony time.
To quote quickly and accurately, send: wedding venue name and suburb date and key timings (ceremony start, reception start, finish time) pickup location(s) or where guests are staying estimated group size (and how many will actually use the shuttle) whether you want a one-way trip or a return journey (and if you need one or two return waves) Any additional stops or special requests can go in Additional Information.
Yes. Many couples book a late-night return journey so wedding guests aren’t stranded. We often recommend two return waves (for example, one earlier and one later) so people can leave when they’re ready.
It happens. We plan with realistic buffers and arrival windows. If timings move on the day, we’ll adjust departure times where possible and keep communication clear so you’re not chasing updates during your big day.
We keep arrivals on time by confirming pickup times in advance, using practical pickup hubs, allowing buffer time, and running to a clear run sheet. Our professional drivers are used to event timing and venue access, so arrivals are smoother and less stressful.
Yes. A common setup is a smaller vehicle for the wedding party or VIP guests, and a coach for wedding guests. This keeps the wedding party flexible while the guest shuttle stays simple and scheduled
We’ll do our best. Changes to pickup locations, timings, or group size can sometimes be accommodated, but availability and pricing may change depending on notice and vehicle scheduling. If something shifts, contact us as early as possible.
Yes, within reason. Please list what you need to carry (for example, signage, boxes, or event items) so we can confirm storage space and any handling limitations. For safety, items need to be secured and must not block aisles or exits.
Often yes, depending on the vehicle’s setup. Let us know what you want to do and we’ll confirm the options for your allocated vehicle.
Light decorations may be possible depending on the vehicle. To avoid damage or safety issues, we’ll confirm what’s suitable for your booking. Share your ideas when you request a quote and we’ll advise.
Light refreshments such as water and food are fine to bring on board. Please note that alcohol is not permitted for wedding transfers.